Training & Change Management

The “soft” stuff is the hard stuff.  Process compliance typically has the largest impact on the speed to achieving maximum ROI.  Retailers often underestimate the magnitude of change in their stores, in the field and at headquarters.

A comprehensive Change Management and Training Program is critical to the successful rollout of RFID and Omnichannel.  Many retailers’ internal Learning and Development teams need support creating effective training materials.

After training is completed, the stores need skilled support once they receive these new capabilities.  Through a combination of data analysis and in-store coaching, our experts ingrain the right behaviors by store employees.  

We also help Field Leaders at the District, Regional and Enterprise levels confidently embrace new methods for monitoring the quality of operational execution within the store fleet.

We excel at helping executives and other corporate constituencies (like Asset Protection and Planning/Allocation) learn to utilize the exciting new forms of data produced by RFID.